Received an invitation from a friend to check out iTunes and apply for an email support.
This is for a Customer Support Representative(CSR)for iTunes email . No worries my friend assured me. The iTunes account is easy and assured me the account is targeting 50 to 75 agents. Little did I know that there were over 750 ++ applicants vying for the 50 t0 75 slot.
Many are called and only a few are chosen. Regardless whether you are applying for a call center or work at home. The only way to succeed is the proper preparation and the correct mindset to succeed.
The Call Center Experience
In 2006 I sent my application to different call centers just as my brother would say “To get my feet wet” or to get some experience. I tried out applying in different call centers and to no avail received rejections . Little did I know I kept a journal just to find out what I did wrong and concentrate on my strengths and identify my weaknesses.
Finally was accepted in an account called Whitney for chat support but upon reporting and signing a Job Offer(JO) I was deployed to the Trust and Safety(TnS)Department for email Spoof and Spam.
Work at Home Experience
There’s a difference between” Work at Home “and working in a call center for a Business Process Outsourcing(BPO) outfit.
- Working in a BPO Industry – Salary and Benefits are received.Confined and restricted to the rules and regulations, Policies and procedures stipulated by the company or corporation. Fixed working hours set by the company which the employee should comply.
- Work at home – No Salary and Benefits .Freedom to decide. The income is generated from landing a gig and a job from freelance . Income is generated depending on the skill set and productivity of the person or entrepreneur.
- Structured vs Unstructured Environment
Regardless what your job preference the bottom line is to set the proper frame of mind or mindset to reach your goal and expectation.